Business schools have countless courses teaching the next generation of business leaders how to build brands, segment markets, create sustainable business plans, and effectively manage people. There are countless books and seminars on the topic of building sales, increasing customer satisfaction, and driving bottom line results. There are countless management courses that teach techniques to grow leadership, efficiency, high performing teams and other vague terms that, if properly applied, increase revenue, reduce costs and improve customer satisfaction. There are countless business models that, on paper, all but guarantee a business will have sustainable revenue growth, reduced operating costs, and, of course, high rates of customer retention.
All of these strategies fail to address the most important dependency of their success however; no strategy/model/plan can work unless it is properly executed. The key to execution is good decision making. Businesses must decide on the right strategy. Managers and individual contributors must constantly make decisions to deliver on that strategy. Customer facing employees must make the right decision to satisfy their customer in every interaction.
We’re not here to blow smoke up your ass. We’re not going to pretend to know your business and customer base better than you do. What we will do is deliver a powerful decision making discipline that cuts through the noise and confusion of "this or that" so you can do what’s best. We will give you the tools to grow revenues, build scalable processes, and delight your customers.
This isn’t a magic bullet. This isn’t some “breathe through your eyelids” new age fad du jour. It is about hard work. It is about discipline. It is about process. It is about uncompromising execution. So roll up your sleeves, fire up your frontal lobe and let’s get to work.